Privacy Policy

We at Hi Pack Inspector Limited are committed to respecting your online and offline privacy and recognise your need for appropriate protection and management of any personally identifiable information (personal information) you share with us.

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, home or other physical address, e-mail address or any other contact information, whether at work or at home.

Hi Pack Inspector Limited strives to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from county to county, Hi Pack Inspector Limited intends to adhere to the principles set forth in this Privacy Policy.

This policy covers Hi Pack Inspector Limited's use of personal and business information that the company collates when you use Hi Pack Inspector Limited's Web site, complete any survey, whether this be electronic or hard copy and in the collection of any other information. This policy also gives you information about the use of cookies.

Hi Pack Inspector Limited's Web site utilise “cookies” and other tracking technologies. A cookie is a small text file that may be used, for example, to collect information about Web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by Web users. Most browsers will allow you to control cookies, including whether or not to accept them and how to remove them.

Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; click stream patterns and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our Web site and your Web experience.

Any information you provide to us will be held in electronic and/or hard copy format. We collect information about our users, prospects or customers in order to help continually improve Hi Pack Inspector Limited's services both online and offline. We will only collect, store and use your personal information for defined purposes. We will use your information to support and enhance our relationship with you. This will include information used to process your purchase, search for stock availability and/or for customer profiling. We will not share or sell your personal information to any third party for commercial purposes, without your prior consent, as required by law. We will always adhere to the Data Protection Act 1998 ( UK ) in relation to our use of your information and any other applicable data protection laws.

From time to time, you may be asked to submit information about yourself, your company or organisation in order to receive or use services offline or online through our Web site. Such services include newsletters, competitions, message boards, stock search, account management log-in and others.

By entering your details in the fields requested, you enable Hi Pack Inspector Limited and its service providers to provide you with the services you selected. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information, Hi Pack Inspector Limited will act in accordance with current legislation and aim to meet current Internet best practice.

We collect the personal or business data you provide when you register for Web site Access or Account Management Services with Hi Pack Inspector Limited, or otherwise voluntarily provide such information. We may combine personal and business information collected from you with information from other Hi Pack Inspector Limited's services and sources. We also collect any other personal data and business data that you provide when using the Hi Pack Inspector Limited's Web site, for example, to enter competitions or complete customer survey questionnaires or stock search. We also use cookie technology to monitor which areas of the Hi Pack Inspector Limited Web site, newsletter, surveys, questionnaires or any other form of electronic communications, you prefer. We also use special third party software to automate your login to Hi Pack Inspector Limited's Estate Agent file storage system. This software logs your user name, password and other information.

If you would like to contact us, or have questions or suggestions regarding our Privacy Policies, please write, or e-mail us at the following address. Whilst we cannot guarantee privacy perfection, we will address any issues to the best of our abilities as soon as possible.

Terms and Conditions

By using this site or commissioning a hipsandhcrs Home Information Pack, you
agree to be bound by the following terms and conditions (hipsandhcrs have the
right to revise and amend these terms and conditions from time to time. You
will be subject to the the terms and conditions in force when your order for a
Home Information Pack to be compiled has been accepted):

1. ABOUT hipsandhcrs.co.uk – no frills Home Information Packs
We are owned/operated by hipsanhcrs ltd. Company Number: 5838793. VAT
Registration Number: 882352511. Registered Office: The Cottage, Frognal Lane,
Hampstead, London NW3 6PP.

2. SERVICES ON OUR WEBSITE
We reserve the right to revise or withdraw any of the services provided by us
without notice. We also reserve the right to make changes to our prices
without notice.

3. COMMISSIONING A HOME INFORMATION PACK
An offer for the commission of a Home Information Pack can be made on our
website, via email or over the telephone. A binding contract to supply a Home
Information Pack will be formed upon payment of the relevant fees and work on
the compilation of the Home Information Pack has commenced.

4. PRICE AND PAYMENT
The price of our Home Information Packs will be that quoted on our website,
via email or over the telephone and will be confirmed in writing via email.
Payment for our Home Information Packs may be made on our website, over the
telephone or by forwarding cleared funds to us at our registered address.

5. RIGHTS OF CANCELLATION
Prior to works beginning on the compilation of the Home Information Pack, you
can withdraw the offer for us to compile the Home Information Pack, subject to
an admin fee. After work has commenced, cancellations will be possible upon
payment of an admin fee and payment of all third party costs incurred by us in
conjunction with the commissioned Home Information Pack.
Cancellations must be made in writing via email. Hipsandhcrs reserves the
right to refuse to accept or suspend an order for the compilation of a Home
Information Pack if it believes that it would not be reasonable to accept the
order or continue compiling the Home Information Pack. The reason for the
cancellation/suspension will be communicated in writing within 48hours.

6. LEASEHOLD/COMMONHOLD INFORMATION
You may incur additional costs in obtaining information to send to us for our
inclusion in the Home Information Pack. An example of such costs might be
Landlords or Managing Agents charges for providing statements of accounts for
the last three years in relation to service charges and other leasehold
information.
Another example of such costs might be managing agent's charges for providing copies of requests for payment in respect of commonhold assignment. Any such costs are not included in our charges. We can not be held liable for the loss of the documents sent to us for inclusion. We recommend that copies be made of the documents prior to sending.

7. ACCURACY OF INFORMATION PROVIDED BY YOU
The Information you provide us will form part of the Home Information Pack.
The Home Information Pack will be relied upon by third parties. You must
ensure that all the information provided by you is factual, correct, accurate,
complete and valid.

8. ACCURACY OF INFORMATION OBTAINED FROM THIRD PARTIES
Included in a Home Information Pack are documents that will be obtained from
third parties. Hipsandhcrs shall use all reasonable endeavours to obtain any
such documents from suitably qualified and experienced third parties whom it
believes to have the relevant degree of expertise and appropriate professional
standing. Hipsandhcrs can not be held liable for any errors/omissions in any
such document or any delays caused as a result of late receipt of the
documents.

9. INTELECTUAL PROPERTY RIGHTS
All intellectual property rights pertaining to this website and in our Home
Information Packs belong to hipsandhcrs ltd.

10. TRANSFER OF RIGHTS AND OBLIGATIONS
You may not transfer, assign, charge or otherwise dispose of a Contract, or
any of your rights or obligations arising under it, or any Home Information
Pack, without our prior written consent. We may transfer, assign, charge,
sub-contract or otherwise dispose of a Contract, or any of our rights or
obligations arising under it, at any time during the term of the Contract.
Only the parties to a Contract may seek to enforce its terms.

11. EVENTS OUTSIDE OUR CONTROL
Hipsandhcrs will not be liable or responsible for any failure to perform, or
delay in performance of, any of our obligations under a Contract caused by
events outside our reasonable control.

12. LAW AND JURISDICTION
These terms and conditions and any Contracts entered into through this site
will be governed by English law.

Hi Pack Inspector Data Protection Officer
Hi Pack Inspector Limited
PO Box 670
Hale
WA15 8LG
United Kingdom

e-mail: info@hipackinspector.co.uk